In general, identifying challenges and focusing on them improves the effectiveness of any process and achieves the expected results. In the meantime, assessing the effectiveness of controlling urban crimes and violations, which are social in nature and are related to the daily lives of citizens, is of great importance. Currently, existing processes lack effectiveness and are a source of friction between citizens and actors with an ambiguous and dark future. Comments and reviews are generally made from outside the process and with an emotional, journalistic and critical approach, which are evaluated by actors as unfair, lacking expert criteria and not based on facts. Therefore, conducting scientific research with a problem-solving approach and from within the process can be very effective in explaining existing realities. The main question of this article is to assess the opinions of urban management actors regarding the challenges of effective control of urban crimes and violations. To answer this question, this article examines the issue using a qualitative method and conducting in-depth semi-structured interviews with actors in the process of controlling urban crimes and violations. The findings of this study showed that actors also consider the current process to be futile, painful, and discriminatory with results disproportionate to its costs. De-profiting the process, avoiding the involvement of material incentives and focusing on regulation, popularizing supervision by benefiting from private regulation, and avoiding situations of conflict of interest in controls can be made effective.